Support
Track your order
Enter your order number and the email you checked out with.
Your order number is in your confirmation email and looks like
Where do I find my order number? +
It is in the subject line of your confirmation email and starts with #OH-.
My tracking has not moved in a while +
Carriers sometimes skip scans between hubs. If nothing changes for 3 working days, message us and we will chase it.
It says delivered but I do not have it +
Check with neighbours and your building’s parcel room first, then message us within 7 days and we will sort it out.