Privacy Policy

This Privacy Policy describes how OFFHOURS (“we”, “us”) collects, uses and shares your personal information when you visit or buy from the store.

Information we collect

Information you give us. When you place an order, create an account, join the Night List or contact support, we collect details such as your name, email address, shipping and billing address, phone number and order history.

Information collected automatically. When you browse the store we collect device and usage information such as your IP address, browser type, pages viewed and the links you click, using cookies and similar technologies.

Information from third parties. We may receive information from payment processors, shipping carriers and fraud-prevention services to help us fulfil and protect orders.

How we use your information

• To process, ship and support your orders
• To send order updates and, with your consent, marketing emails
• To prevent fraud and keep the store secure
• To understand how the store is used and improve it
• To comply with legal obligations

Sharing your information

We share personal information only with service providers who help us run the store — for example our ecommerce platform, payment processors, carriers and email provider — and only as needed to perform those services. We do not sell your personal information.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. To make a request, contact us at [email protected]. We will respond within 30 days.

Data retention

We keep order records for as long as required by tax and accounting law, and marketing data until you unsubscribe.

International transfers

Your information may be processed in countries other than your own. Where required, we use approved safeguards for those transfers.

Changes

We may update this policy from time to time. The “last updated” date at the top of the page shows when it last changed.

Contact

Questions about this policy can be sent to [email protected] or by post to The Depot, 22 Wyckoff Yard, Unit 4, Brooklyn, NY 11237.